Terms of service
Effective Date: April 2026
These Terms and Conditions ("Terms") govern the purchase of products from ATEN Skincare, operated by Cher H. D. Stickells, with registered address at Lepant 270, 08013, Barcelona, Spain, and CIF/NIF ESX3413483F.
1. Scope and Products
ATEN Skincare offers cosmetic products for skin and hair care, including Serums, facial cleansers, moisturising creams, specific treatments (anti-ageing, hydrating, sensitive skin, Vitamin C, etc.), care sets and routines, shampoos, body soaps, and hair conditioners.
The sale of products is intended mainly for final consumers (B2C).
2. Eligibility and Account Requirements
To make a purchase on our website, you must be at least 18 years old. Creating a customer account is not mandatory, and customers may place orders as guests.
3. Order and Payment Process
Customers may place orders through the online store by following the established purchase process: adding products to the cart and proceeding to checkout.
Accepted Payment Methods include:
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Credit and Debit Cards: Visa, Mastercard, American Express, Maestro, Union Pay
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Accelerated Payment Processes: Shop Pay, Apple Pay, Google Pay.
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Local Methods (Europe/Spain): Bancontact
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"Buy Now, Pay Later" (BNPL): Klarna.
No minimum order value is required, except for specific promotions, such as minimum value for free shipping.
Invoicing: We will issue the corresponding invoice upon confirmation of your purchase. Customers have the right to request their invoice in digital format, which will be provided via email.
4. Shipping and Delivery Policy
4.1. Geographical Shipping Area
We exclusively ship to continental addresses in the following countries:
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Baltic Countries: Estonia, Latvia, Lithuania.
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Central Europe: Austria, Belgium, Czech Republic, Germany, Denmark, France, Luxembourg, Netherlands, Slovakia and Sweden.
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Southern Europe and Ireland: Bulgaria, Croatia, Greece, Hungary, Ireland, Italy, Portugal, Romania, Slovenia, Spain.
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Poland and Finland.
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United Kingdom.
We do not ship to islands, offshore territories, P.O. Boxes, or allow the use of package forwarding services (mail forwarding).
4.2. Shipping Costs and Currency
Shipping costs are calculated based on the destination and the total weight of the order. The specific rates, conditions for free shipping, and estimated charges for each geographical zone are detailed in our Shipping Policy or FAQ section. The final, exact cost will be displayed during the checkout process before the order is completed. Orders may be purchased in local currency, with Shopify Payments calculating the equivalent exchange rate from EUR.
4.3. Estimated Delivery Times
We only offer standard shipping; express delivery is not available. Delivery times are estimates and comprise order preparation time (fulfilment) and shipping time. Specific preparation schedules based on order volume and detailed shipping times for each destination country are published in our Shipping Policy.
4.4. Delivery Conditions and Restrictions
Orders are prepared and shipped from our designated logistics centre in Latvia. Delivery times are estimates and may be affected by external causes (high demand, logistical incidents, customs, etc.). For shipments to countries outside the European Union (such as the United Kingdom), the customer may be responsible for additional taxes, duties, or fees, according to local legislation. We are not responsible for delays resulting from the use of incorrect or incomplete addresses.
5. Right of Withdrawal, Returns and Refunds
5.1. Right of Withdrawal
The customer has 14 calendar days from the date of receipt of the order to request a return under the right of withdrawal.
5.2. Exceptions to the Right of Withdrawal
Due to hygiene and health protection concerns, the right of withdrawal does not apply to cosmetic products that have been unsealed after delivery. If the product's protective seal is opened, we will not be able to accept the return.
5.3. Return Procedure
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Contact us by email at hello@atenskincare.com or on Whatsapp: +34607221173
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Indicate the order number and provide photos so we can determine if the product is eligible for return (e.g., to confirm the seal is intact).
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Send the product in its original condition, unused, and with its packaging intact.
Customers may use the courier of their choice, bearing all return shipping costs. It is highly recommended to use a service with a tracking number, as we are not responsible if the product is lost during the return shipment.
5.4. Refunds
Once the returned product is received and verified, the refund will be processed using the same payment method used for the original purchase. The refund will cover the cost of the product and the original outbound shipping costs, unless the customer had chosen a shipping fare different from the standard or least expensive option offered. Original shipping costs are always refunded in case of a defective product or an error in the order on our part.
6. Product Guarantee and Defects
All our products are covered by the legal warranty in accordance with current regulations. In the event of a defective or damaged product, the customer may request the substitution of the product or a refund of the purchase price.
7. Cookies Policy
We use a cookie consent management system that allows the user to accept, reject, or configure their preferences. The specific types and duration of cookies (Technical, Analytical, Marketing), which generally range from session cookies to persistent cookies, are further detailed in our separate Privacy Policy and Cookies Policy.
8. Governing Law and Jurisdiction
These Terms and Conditions are governed by Spanish law and, where applicable, the General Data Protection Regulation (GDPR). In compliance with mandatory consumer protection regulations, any disputes arising from these Terms shall be subject to the jurisdiction of the courts corresponding to the registered address of ATEN Skincare (Barcelona, Spain) or, at the consumer's discretion, the courts of the city where the customer is domiciled.
9. Contact Information
For questions related to these Terms and Conditions, please contact us:
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Email: hello@atenskincare.com
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Phone: (+34) 607221173
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Address: Lepant 270, 08013, Barcelona, Spain.
